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We have selected the most frequently asked questions to help you find the answers you need
Machines
Yes, all machines commercialized by Bralyx have safety systems that guarantee user protection and comply with local regulations.
Yes, the parts that come into contact with food can be removed for easy cleaning and sanitizing.
Some machines can operate up to 16 hours a day, depending on the model. Click here and contact our customer assistance/ technical support team for more details.
All machines in the Bralyx line are 220 volts, however, depending on the model, we offer voltage options in 220V single-phase, bivolt (110/220V single-phase), as well as 220V and 380V three-phase. Click here and contact our technical support team to learn more.
Yes, the machines are constructed of 304 STAINLESS STEEL, resulting in greater durability and resistance to the assembly.
Yes, all Bralyx machines prioritize operator safety and follow the regulatory standards applicable to the required certification standards.
Click here and contact the customer assistance/technical support team to learn more.
In our showrooms in São Paulo (Brazil), Pero Pinheiro (Portugal), Bedford (England), and Lakeland (USA), as well as at partner locations across Brazil and worldwide, you can schedule an appointment with our sales team.
You can also explore our machines at various industry trade shows we participate in worldwide, where we showcase our equipment in operation. Check out our trade show calendar on our official channels.
Click here to find the location closest to you:
Yes, the encrusting machines can also produce sweets and biscuits. Click here to learn about the model options
Product manufactured by the machines
Yes! Bralyx offers a variety of recipes for both savory and sweet treats on our YouTube channel.
Additionally, we offer a complete and exclusive recipe book for our customers.
If you are a Bralyx customer, click here to request the exclusive material.
Let’s test it out! Our showroom and technical team are at your disposal to test and evaluate various recipes. Click here to schedule an appointment.
No. Eventually, there may be a need for some adjustment to the product’s texture.
How to buy
Yes, Bralyx is present in over 80 countries and is prepared to export to other countries.
No, Bralyx also sells to individuals.
Yes, Bralyx has small machines in its line, ideal for those who want to start. Check it out here.
Yes, all Bralyx machines have a 1-year warranty.
If you are already our customer, whether in Brazil or abroad, consult the Warranty Terms that accompany your machine or, if you no longer have it, request it from the Customer Service area by clicking here.
Yes, Bralyx offers training to all its customers, which can be done in person or online, via a platform (in an app or website) or video call.
Click here to check the options available for your machine model and region.
Yes. We offer various training modalities, including on-site training.
Click here to check the options available for your machine model and region
The need for installation depends on the machine you purchased. If your machine does not require installation by a specialized technician, our salesperson will inform you.
In this case, we offer free access to our BRALYX ACADEMY platform, with a series of USE GUIDANCE videos and ORIENTATION CONTENT to assist in operating the equipment.
If your machine requires installation, as soon as you receive it, contact our Customer Service team HERE to schedule the service.
Even if your machine does not require installation, our technical area will be available to support the start of your operation.
Customer Service and Technical Support
In this case, simply contact our Customer Service Department:
- WhatsApp (click here)
- Phone: 55 11 5072 2099
- Email: technicalsupport@bralyx.com
In this case, simply contact our Customer Service Department and choose the option 4. Click HERE.
In this case, simply contact our Customer Service Department and choose the option 4. Click HERE.
In this case, simply contact our Customer Service Department and choose the option 4 to purchase the replacement part. Click HERE.
In this case, simply contact our Customer Service Department and choose the option 4 to purchase the replacement part. Click HERE.
Please provide the machine serial number and how we can help. It will be a pleasure to assist you!
Contact Customer Service HERE and choose the option 4.
Please provide the machine serial number and how we can help. It will be a pleasure to assist you!
Contact Customer Service HERE and choose the option 4.
Please provide the machine serial number and how we can help. It will be a pleasure to assist you!