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We have selected the most frequently asked questions to help you find the answers you need
Machines
Yes, all machines commercialized by Bralyx have safety systems that guarantee user protection and comply with local regulations.
Yes, the parts that come into contact with food can be removed for easy cleaning and sanitizing.
Some machines can operate up to 16 hours a day, depending on the model. Click on the link https://wa.me/551150722099 and contact our customer relationship team for more details.
All machines in the Bralyx line are 220 volts, however, depending on the model, we offer voltage options in 220V single-phase, bivolt (110/220V single-phase), as well as 220V and 380V three-phase. Click on the link https://wa.me/551150722099 and contact us to learn more.
Yes, the machines are constructed of 304 STAINLESS STEEL, resulting in greater durability and resistance to the assembly.
Yes, all Bralyx machines prioritize operator safety and follow the regulatory standards applicable to the required certification standards. Click on the link https://wa.me/551150722099 and contact the customer relationship team to learn more.
In our showrooms in São Paulo, Bedford (England), and Lakeland (USA), and also at partners spread across Brazil and the world, just schedule an appointment with our sales team here.
You can also check out our machines at the various industry fairs we participate in worldwide, where we present our line of machines in operation. Check out our trade show calendar.
You can check out our machines at the main industry fairs held in various parts of Brazil and the world. You can also schedule a visit to our showrooms located in São Paulo (capital), Bedford (England), Lakeland (Florida, USA), and Pero Pinheiro (Portugal). In addition, we have partner showrooms in cities such as Rio de Janeiro (RJ), Salvador (BA), and Cuiabá (MT), and other partners spread across Brazil and the world.
Click on the link to find the location closest to you: https://wa.me/551150722099.Yes, the shaping machines can also produce sweets and biscuits. Click on the link to learn about the model options https://wa.me/551150722099
Product
Yes! Bralyx offers a variety of recipes for both savory and sweet treats on our YouTube channel: https://www.youtube.com/channel/UC6WaFlvTvLA4JMw_skHNCIA. Additionally, we offer a complete and exclusive recipe book for our customers. If you are a Bralyx customer, click on the link https://wa.me/551150722099 to request the exclusive material.
Let’s test it out! Our showroom and technical team are at your disposal to test and evaluate various recipes. Click on the link https://wa.me/551150722099 to schedule an appointment.
No. Eventually, there may be a need for some adjustment to the product’s texture.
How to buy
Yes, Bralyx sells machines throughout Brazil and the world.
Yes, Bralyx is present in over 80 countries and is prepared to export to other countries.
No, Bralyx also sells to individuals.
Bralyx offers various payment options, including BNDES card, PROGER, FINAME, CDC, credit card, among others. Check with the financial or commercial teams for more information here (https://wa.me/551150722099).
Yes, Bralyx has small machines in its line, ideal for those who want to start. Check it out here.
Yes, all Bralyx machines have a 1-year warranty, including a 3-month legal warranty and a 9-month contractual warranty.
Additionally, the MAXIFORM line has an additional 4-year warranty for stainless steel components.
If you are already our customer, whether in Brazil or abroad, consult the Warranty Terms that accompany your machine or, if you no longer have it, request it from the Customer Service area by clicking on the link https://wa.me/551150722099.
Yes, Bralyx offers training to all its customers, which can be done in person or online, via a platform (in an app or website) or video call. Click on the link below to check the options available for your machine model and region: https://wa.me/551150722099.
Yes. We offer various training modalities, including on-site training. Click on the link below to check the options available for your machine model and region: https://wa.me/551150722099.
The need for installation depends on the machine you purchased. If your machine does not require installation by a specialized technician, our salesperson will inform you.
In this case, we offer free access to our ACADEMIA BRALYX platform (https://www.academia.bralyx.com/), with a series of USE GUIDANCE videos and INFORMATIONAL CONTENT to assist in operating the equipment.
If your machine requires installation, as soon as you receive it, contact our Customer Service team at https://wa.me/551150722099 to schedule the service.
Even if your machine does not require installation, our technical area will be available to support the start of your operation.
Customer service and technical assistance
- If you have a Bralyx machine and need assistance, please contact us through our support channels. We are available from Monday to Thursday, from 8:00 AM to 6:00 PM, and on Fridays, from 8:00 AM to 5:00 PM.
- WhatsApp: https://wa.me/551150722099
- Phone: (11) 5072-2099
- Email: tecnica@bralyx.com (Brazil) or technicalsupport@bralyx.com (international)
Please contact Customer Service by clicking on the link: https://wa.me/551150722099.
Click on the link https://wa.me/551150722099
To ensure the best service for our customers, we handle spare parts and accessory orders exclusively. To purchase a part, contact our Customer Service Department at https://wa.me/551150722099 and select the service option:
- 3 – SAC/PEÇAS/Assistência Técnica – For delivery in Brazil.
- 4 – Technical Assistance – For delivery in other countries.
- Please provide the machine serial number and delivery address. We will be happy to assist you!
In this case, simply contact our Customer Service Department to purchase the replacement part, click on the link https://wa.me/551150722099 and select the service option:
- 3 – SAC/PEÇAS/Assistência Técnica – For delivery in Brazil.
- 4 – Technical Assistance – For delivery in other countries.
- Please provide the machine serial number and delivery address. It will be a pleasure to assist you!
Contact Customer Service to receive all the necessary guidance. Click on the link https://wa.me/551150722099 and select the service option:
- 3 – SAC/PEÇAS/Assistência Técnica – For machines in use in Brazil.
- 4 – Technical Assistance – For machines in use in other countries.
- Please provide the machine serial number and tell us how we can help. It will be a pleasure to assist you!
Click on the link https://wa.me/551150722099, choose option 5 – Financial Department (Payments), inform the CPF or CNPJ registered in the purchase and let us know how we can help. We will be happy to assist.
Contact Customer Service at https://wa.me/551150722099, choose the service option:
- 3 – SAC/PEÇAS/Assistência Técnica – For machines to be used in Brazil.
- 4 – Technical Assistance – For machines to be used in other countries.
- Please provide the machine serial number and how we can help. It will be a pleasure to assist you!